Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in New York City come from postal codes 10118, 10021, 10023, 10003, 10013, 10004, 10001 and 10011.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 264,289 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 05: Problems at Spectrum
Spectrum is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Jersey City, The Bronx, Newark, Englewood Cliffs, Kearny, Queens, Secaucus, East Newark, Clifton, Passaic, Staten Island, Port Morris and Union City.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Total Blackout | |
| Brooklyn | Internet | |
| Jersey City | Internet | |
| The Bronx | Internet | |
| Brooklyn | Internet | |
| New York City |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Andrew Magrini (@AndrewMagrini) reported fromManhattan, New York
@Ask_Spectrum can you tell me if there's an outage in Washington Heights, Manhattan?
- Yug Tom (@TomYug) reported fromBrooklyn, New York
@Ask_Spectrum - internet down in Carroll Gardens, Brooklyn. Do you know when we will be back online? Business suffers. @RabbitMovers
- ang_in_nyc💞 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum our internet service SUCKS has since yesterday! My kids are doing online school and it keeps freezing up! We are in Kew Gardens NY and really upset considering how much we pay a month!
- Jordan Sarnoff (@JordanSarnoff) reported fromFort Lee, New Jersey
@Ask_Spectrum Fort Lee, NJ internet outage. 07024
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum If you cared at all about the poor experience, you'd have an email address available. As I said, I'm not willing to do this via Twitter. So I'll just reach out to your exec team on LinkedIn in the meantime. If I can't get any satisfaction there, I'll defer to my lawyers. Cheers.
- Viva 4 U (@VIVAPORU) reported fromQueens, New York
@Ask_Spectrum how does one change cchannels on yiur spectrumtv service when accessing via browser ... its not plain and obvious ( keyboard controls ?)
- Amy Hau (@AmyHau_NYC) reported fromQueens, New York
@Ask_Spectrum Is there internet outage in zip code 11106? Have been down for an hour now. #asroria
- jack➰ (@_jackdasilva) reported fromBrooklyn, New York
what ******** do i pay @GetSpectrum for? internet never works and i cant get my **** done. unbelievable. it literally goes down every single day and they gaslight you by saying everything’s fine.
- Jonah Falcon (@JonahFalcon) reported fromManhattan, New York
@Ask_Spectrum Got a call from Spectrum."Internet outage is clear now."Reboot everything - no internet.Then I'm told 10 minute wait because of heavy caller volume.
- Brad Pearlman (@bradinthecity) reported fromQueens, New York
@Ask_Spectrum I have asked multiple times for assistance with a technical issue that requires a statement of work. I have spoken with managers, supervisors and more and still NO ACTION. I need someone to get this taken care of. Can you help?
- TRICON (@chasevicenzi) reported fromManhattan, New York
So you’re telling me that I recorded SNL but half of it didn’t record because the timing got messed up due to the Clemson game running over?! And that’s now MY problem??! @GetSpectrum please make DVR smarter! This was supposed to be a day unaffected by toxic masculinity!
- Vinson Valega (@VinsonValega) reported fromQueens, New York
@Ask_Spectrum —> internet just went down here in Queens. Please advise.
- JV🦹🏾♂️ (@johnnnyv_) reported fromQueens, New York
@Ask_Spectrum 3rd time in a month with an outage you bozos .
- Devonta White (@FitFlyFellow) reported fromManhattan, New York
@szonyc @Ask_Spectrum I came to Twitter to see if Harlem was experiencing an outage. Answers my question. @Ask_Spectrum can’t work from home like this.
- Mezz (@thinkingbars) reported fromQueens, New York
@Ask_Spectrum are you guys down again ? I have no internet in the 11435 zip code
- Lex Luthor (@cuteyetbored) reported fromManhattan, New York
@Ask_Spectrum can u guys please help me connect my WiFi router I’ve been hung up on twice and I have class at 10AM
- jairus (@whoelsejairus) reported fromManhattan, New York
@Ask_Spectrum is there a Manhattan outage ?
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum absolutely unacceptable that you don't have an email address to send complaints to. Please provide a direct email address, not a social media account or an FAQ -- if I need to take my complaint to litigation, I want a clear paper trail.
- shami (@resham671) reported fromManhattan, New York
@Ask_Spectrum we have an internet outage !! Can you please help resolve this?
- Matt Wagner (@watthewmagner) reported fromManhattan, New York
@saintsnyeezys @Ask_Spectrum DM @Ask_Spectrum - they were able to remotely update my software and it immediately fixed the issue. For some reason the phone tech didn’t know about this. Give it a shot!
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- ItsGiyuu_ (@ItsGIyuu_) reported
@GetSpectrum You guys are the ******* worst internet providers ever. Every morning at 10 my **** cuts out for ******* 30mins. I pay almost 100$ for this ****
- Dr STK (@VetNeuro) reported
@Ask_Spectrum Hi, our internet thankfully went back up on Saturday, although extremely slow over the weekend. It is now down again as of this morning. My wife works from home. This is unacceptable as it is needed for work. This is the 10th time in 8 weeks!
- Leslie🩺 (@laglamourgal) reported fromQuail Ridge, Florida
@CoryDows @GetSpectrum I recorded the episode and now watching and it’s the same thing.. horrible reception..It’s pointless to even watch the episode I’m so pissed
- Dr STK (@VetNeuro) reported
@PurpleKibby @Ask_Spectrum This is ridiculous. It took 24h plus over weekend. And was super slow. It is now down again in Chelsea on a Monday morning. This is people's livelihoods. It is unacceptable. @nycgov should step in and help New Yorkers with this terrible company.
- Elise Wright (@elisewrightnyc) reported
@Ask_Spectrum Is there an outage in 10028? No internet since late last night
- walk that walk (@yasmeendahdoul) reported
@ATT your service is trash. 3 days minimum of 2 hrs on each call and still none of my issues resolved. This is unacceptable. For the amount of times I heard sorry for YOUR MISTAKE is ridiculous. Finally told them cancel everything and going to join @GetSpectrum
- Kris Hostetter (@KrisHostetter2) reported
@GregAbbott_TX Fix the unemployment situation! TWC is a big problem hurting tons to Texans. We are hungry and stressed. Know one knows what’s going on at TWC. No pay even thought the Fed Gov passed a Bill to help us. Do your job and help the people too.
- darren, a dog liker (@tai_nugget) reported
@Ask_Spectrum do you know when the long beach outatge is going tto be over? i have to sign in for work!
- Sheila Whitman (@babylongsocks) reported
@Ask_Spectrum - I am in the Upstate SC area (Anderson/GVL) what is the correct # to report service problems issues? All #'s I call are saying "can not be completed as dialed". HELP! modem is NOT working!
- Mr. Obvious (@rohde48) reported
@Ask_Spectrum I get it, roku is becoming sucky, but dang send out something in the mail or at least something on your app days before it happens, this would have made roku look bad and your customers wouldn’t be calling 24/7 wondering.
